Subscription & Connection Help

No email address is required. Create an account with a username and password. Keep your login details safe; don’t save your password in public notes or share it with anyone. Use your account to view plans, access your subscription, and submit support tickets. Route configurations in the client can’t be used to sign in to the account dashboard. If you already have an account, sign in to check your subscription rather than creating another account or paying again just because you can’t find your configuration.

Sign in to the account dashboard and find your subscription details in the account overview. Use the available options to copy your subscription link or import it into a client. Check which platform your device uses, then choose the matching client option. After importing, confirm that routes appear in the configuration list and enable the newly imported configuration. Your subscription link contains account access credentials, so keep it as secure as a password. When contacting support, describe the import result without posting the full link publicly.

If you only need to refresh the route list, select Update on the subscription or configuration page in your client. You usually don’t need to delete the existing configuration first. Before updating, make sure the client can reach the subscription URL. Afterward, check the configuration name and route list. If the dashboard provides a new subscription link, import it using that link and remove the old configuration only after confirming the connection works. If the update fails, keep the error message and check your network and account status before trying again; repeatedly deleting configurations may erase your existing settings.

There’s no limit on the number of devices that can be connected at the same time, so changing devices alone doesn’t require a new plan. Sign in to the same account on the new device, get the client and subscription for its platform from the account dashboard, then import the subscription. When using multiple devices, keep an eye on your account’s data usage: the number of devices and the plan’s data allowance are separate things. If you no longer use the old device, remove its saved subscription configuration and sign out before handing it over to protect your credentials.

Windows / macOS / iOS / Android / Linux are supported. Find client downloads on the account dashboard. Sign in to view instructions for your platform; you’ll also need to sign in to access your subscription. Available iOS download options depend on your account status, so follow the instructions shown on the page. Don’t apply installation steps for another platform to your device. If your operating system displays a permissions prompt, first verify the download source and system settings, then continue configuring the network connection.

A connected status usually means the client has established a connection; it doesn’t guarantee that all requests are using the selected route correctly. First, make sure your device can access the internet. Then check that the current configuration is enabled, system proxy or network routing permissions are active, and rules are sending the site to the expected route. Try another route, then reload the page. Change one setting at a time and note the result to help distinguish between a local network issue, routing rules, and the website itself.

Apps handle network traffic differently. Some follow the system proxy, while others need the client’s network routing mode; split-tunneling rules may also let traffic bypass the proxy. Check whether the client is using system proxy or network routing mode, then review the rules for the app and its system permissions. Fully quit and reopen the app after making changes so new connections use the updated settings. If only one app is affected, check its region, account, and service requirements too; a working browser doesn’t prove the app should work.

First, check your subscription status in the account dashboard. Copy the full subscription link again, making sure it has no extra spaces or line breaks and hasn’t been cut off. Then confirm that the import format selected in the client matches the option provided in the dashboard. If the dashboard opens but the client can’t update, check whether your current network can reach the subscription URL and save the error message. Don’t use a regular webpage URL as a subscription link, or manually edit its parameters unless you’ve confirmed the required format.

Check whether disconnections happen after switching networks, when the device goes to sleep, or when the app moves to the background. Then check whether your operating system restricts background activity for the client and whether its network permissions are still active. Make sure you’re not running conflicting network routing tools at the same time. Try a different route in the same app and see if it still disconnects. When submitting a ticket, include your operating system, client, what you were doing, and any error messages to help isolate local settings from route issues.

Describe the issue through the support ticket option in the account dashboard. Include your device platform, client name, selected route, target app, and what you did before and after the issue occurred. You can attach a screenshot of an error, but hide your password, full subscription link, and other private information. If you’ve tried another route, switched networks, or updated your subscription, include the results. Reproducible steps are more helpful than simply saying the connection doesn’t work. For payment issues, identify the relevant order from within your account.

Coverage includes 100+ countries and 210+ routes. The current list in the dashboard and client shows which routes are available. Start by checking the target service’s regional requirements, then compare connection performance in actual use; geographic distance alone isn’t enough to choose. For everyday browsing, try a route that works well with your network. For account sign-ins or region-specific content, try to keep the exit region consistent. Route counts describe coverage and don’t mean every service works equally well on every route.

Pause large downloads and other activities that use a lot of bandwidth, then check whether webpages are also slow on your local network. Keep the target app the same and try a different route to compare. If possible, switch local networks as another test. For video, lower the playback quality and see whether buffering improves. Peak-hour performance depends on your local connection, international links, and the target service’s load. Judge it over continued use rather than treating a single test as a guaranteed speed.

These terms mainly describe how a route connects and carries traffic. IEPL uses a dedicated link, a transit route forwards traffic through intermediate nodes, and a direct connection takes a more direct path. These labels help explain the route structure but can’t predict how it will perform on your device. Consider your local network provider, target region, and use case. Check the route details in the current list and compare them through actual use. Route type doesn’t determine a target platform’s regional permissions or guarantee a fixed speed.

Being able to open a website’s home page doesn’t mean all its features will work. Streaming services and AI tools may also check your exit region, account region, subscription benefits, and their own risk controls. Check the message shown for your account, then make sure the route’s region meets the service’s requirements. After switching routes, reconnect the app so it doesn’t reuse an old session. Avoid repeatedly signing in from different regions in a short period. G8VPN provides network connectivity; account access and content permissions remain subject to each platform’s rules.

Test it with the things you actually do: whether webpages keep loading, videos buffer often, file transfers complete, and AI tools finish streaming their responses. A testing tool only reflects a specific destination and network at a particular moment, so its results may not match your usual apps. Keep your local network and target app the same when comparing routes, and avoid changing several settings at once. Once you find a suitable route, you can keep alternatives in other regions. For sensitive account activity, try to keep your network environment consistent.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Data packages last until used and never expire. Monthly plans suit ongoing use with data managed by billing cycle; data packages let you use data as needed. Check the billing and data rules before choosing a plan. Unlimited simultaneous devices doesn’t mean unlimited plan data.

Monthly plan data resets each month on the date your plan started. For a mid-cycle upgrade, the price difference is prorated for the remaining days. Check the subscription details in your account for the reset date rather than assuming it resets at the start of the calendar month. Before upgrading, review your current plan status and the checkout page, then confirm the changes. Monthly plan resets work differently from data packages, which last until used and never expire. Don’t confuse the two billing rules.

Alipay / WeChat Pay / USDT are supported. Open the payment page through the order flow in your account dashboard and follow the instructions shown there. If your subscription status hasn’t updated after payment, check the original order and make sure you’re signed in to the account used to place it. Don’t pay again right away. If you still need help, submit a ticket through the dashboard with the order and payment details, hiding any unnecessary private information. Check your account for the latest payment and order status.

A 30-day no-questions-asked refund is available. To request one, sign in to the account used to place the order and submit a support ticket through the dashboard with your request and order details. See the refund terms in the Terms of Service for eligibility. Check the order status before submitting so you don’t confuse an unpaid order with a completed payment. Never share account credentials publicly to explain a refund request. If more order details are needed, continue the conversation in your account; check your ticket for updates.

G8VPN’s no-logs policy reflects its approach to privacy; it doesn’t mean a network connection can resolve every security issue involving your account, device, or the sites you visit. Keep your password and subscription link secure, verify where you get the client, and follow the target service’s account security guidance. Read the Privacy Policy and Terms of Service for details on how information related to payments and support tickets is handled. When troubleshooting, share only what’s necessary; don’t post your full subscription configuration, payment credentials, or private conversations publicly.