Account and Order Data
You can create a G8VPN account with a username and password; no email address is required. Account information is used to verify identity, sign in, and manage subscriptions. Please do not include unnecessary personal information in your username. Information users choose to provide in a support ticket is used only to understand the issue, verify the request, and respond with the outcome.
This service processes plan selections, order amounts, payment status, transaction identifiers, data usage, and refund records to provide subscriptions, calculate remaining data, reconcile payments, and handle disputes. Data usage is billing information and does not include the websites visited. If you choose to provide contact details such as an email address, they are used only to communicate about the relevant request and are not required to create an account.
No-Logs Policy and Connection Handling
G8VPN follows a no-logs policy: it does not record which websites users visit through subscription routes or retain browsing histories, visited content, or DNS query records that could be used to reconstruct browsing activity. The real-time forwarding needed to provide a network connection is separate from the persistent storage of user activity.
While a connection is active, the system temporarily processes information needed to maintain the session and transmit data. Once the session ends, this information is not retained as a user connection history. This service does not keep connection logs long-term that could be used to trace an individual’s activity. Data allowances, orders, and account status are managed separately for their respective business purposes and cannot be used to reconstruct websites or content visited.
Site Analytics and Browser Storage
Analytics for the marketing site help us understand page views, referral categories, device environments, and entry-point clicks so we can identify page issues and improve our information. These statistics relate to pages on this site and do not represent activity on subscription routes. Do not include passwords or subscription credentials in page URL parameters.
Cookies and browser local storage may be used to maintain sign-in, save language preferences, and retain essential interaction state. Enabled analytics components may also use cookies to distinguish visits. You can restrict or clear this storage in your browser; doing so may require you to sign in again or reset your preferences. Signing out and clearing browser data do not delete account or order records stored on the server.
Payment Processing and Necessary Disclosures
G8VPN supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment services, and the associated transaction information is also subject to their own privacy policies. This service receives only the results and transaction identifiers needed to confirm orders, reconcile payments, and process refunds. Users are not asked to provide payment account passwords through support tickets.
Data is disclosed only to the extent necessary to complete payments, perform essential technical processing, meet applicable legal obligations, or handle disputes. Where processing is carried out jointly, its purpose and access permissions should be limited. Third-party websites are not covered by this policy; please review their data handling information before leaving this site.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide the service. Order, payment, and refund records are retained as required for reconciliation, dispute resolution, and applicable legal obligations. Support tickets and site analytics are deleted or de-identified once their purposes have been fulfilled. This policy does not set one fixed retention period for every data category, nor does it extend retention indefinitely when an account is no longer in use.
Users can sign in to the panel and use the support ticket page to request access to, correction of, or deletion of account-related data. Account control must be verified before processing a request to prevent accidental deletion. Transaction records that must be retained are limited to what is necessary, and the reason for retention will be explained. A deletion request does not automatically cancel completed orders; see the Terms of Service for refund rules.
Account Security and Policy Updates
Keep your sign-in credentials and subscription information secure, and avoid including them in public screenshots or support ticket messages. If you notice unusual account activity, change your password promptly and describe the issue through the user panel. Cover credentials in any troubleshooting materials and include only information directly relevant to the issue.
Updates to this policy will be published on this page, along with a revised last-updated month at the beginning. Significant changes to processing purposes or user rights will be explained in a notice visible on the site. If you have questions about this policy or data handling, submit them through a panel support ticket; this page does not ask you to provide personal information unrelated to your request.